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Case Study on a Maritime Communications and Connectivity Company

Background: Private Company, Founded in 1981, with 300+ Employees and Operate 24/7

Pains: Visibility into Labor Costs, Long Billing Cycles, Inability to Analyze Data, Work Order Management, Manual and Error Prone Processes

Solution Selected:  alertsoftware-logo-v2

What Are They Using in Alert Software:

  • Contract Management
  • Project Portfolio Management
  • Subcontractor Management
  • Work Order Management /Help Desk
  • Offline and Online Mobile Apps
  • Portals
  • Analytics
  • Dashboards and Reports

What Alert Software Replaced:

  • Excel Sheets for Managing Projects
  • In House Built Ticketing System
  • Manual Work Order Management

 

What Systems We Integrated To:

  • Microsoft Dynamics CRM
  • Experlogix (Product Configurator)
  • Microsoft Dynamics GP
  • ExpenSite (Credit Card Bills)

 

Business Problems Solved with Alert Software:

Manage Quote-to-Project Process

  • Trigger Parts Requisition from Quote to GP

 

Manage Complex Contracts:

  • Individual Bandwidth SLAs per Vessel
  • Serialized Asset Management

 

Workforce Management:

  • Complex Schedule Requirements
  • Assign Resources Based on Vessels Itinerary
  • Sending Boarding Notifications with Resource Security Clearance, Passport, and ID
  • Mobile “Clock In” Upon Arrival
  • Complete Work Order Management and Time Details

 

24/7 Network Operations Help Desk

  • Manage Bandwidth Requirements per Vessel
  • Dispatch Technicians for Preventative Maintenance and Break Fix Work Orders

 

Client Portals:

  • Self-Service Portals for Cruise Liners (their clients) to Log Tickets 
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