Mobile workers are a busy group. They’re usually spending time with customers and other employees in the field trying to deliver services and install or repair new equipment.
Using software and network technology to communicate with them is critical to their success. Providing them with the software tools to reach out and respond is just as important.
An article on HRVoice.org provides five strategies to get the most from your mobile workers:
- Strengthen your work relationships: Audit your time every quarter and rate your relationship with each mobile employee. Determine how you can keep developing strong ties and improve weaker relationships.
- Focus on communication: Prioritize communications and develop a plan based on how you and your team members prefer to communicate.
- Talk less, listen more: This is the toughest — but most important — aspect of managing others. Be sure to keep an open mind and consider the perspective of the speaker.
- Let your workers decide how they want to communicate: While structure is important, employees should be able to choose the styles and processes that work best for them, provided they hit key performance metrics.
- Make the most of technology: Take advantage of tools like Web conferencing, which is critical for collaborating in real time. Projects will lag if you’re not on the same page as your mobile workers.
HRVoice.org has provided great human relations tips. The more comfortable your workers are, the more productive they’ll be. You don’t want field technicians to feel alone with their issues. They need to feel like they can talk to you and get the support and direction they need.
Source: HRVoice.org, July 2012