A Study in High Volume Field Service Delivery
Aegis found themselves faced with an aging service management system. They needed to make a change and update their FSM (Field Service Management) Software to meet long-term operational and strategic goals of providing quality customer service, reducing costs and minimizing any time wasted. Aegis provide high-quality chemical treatment and technical services for oilfield applications. They generate thousands of recurring work orders every month, each on a specific customer delivery schedule. The system that Aegis was using before implementation was very complicated to configure and maintain, so it required highly skilled competency and training hence it was costly to make improvements. Work orders were generated automatically, but scheduling delivery dates and making changes to future deliveries was very time-consuming.