What’s so exciting about field service mobility? After all, the idea isn’t a new one. In a word – savings. Think of all the time and money that shortening business processes could save your company.
Having the right technology at the right time is essential to improving efficiency and cutting costs in the field.
A recent article on ZDNet shares some interesting ways that field services companies are using technology to improve their services. The key takeaway is how these companies are mobilizing revenue generating aspects of the business, such as work orders.
Take computer maker Hewlett Packard, for example. Mobile work orders helped its repair people save about 45 minutes per day. That might not sound like much, but for one full-time employee making $30 per hour, that saves $5,600 in a year.
For healthcare vendor Johnson & Johnson, the cost of managing a work order fell 50 percent from $9 to $4.50, the ZDNet article reports.
And Aviva, one of the world’s largest insurance companies, hopes to make its inspectors two to three times more productive by arming them with BlackBerry PlayBooks.
With field service mobility, companies can collect material, parts and labor costs at the point of service in real time. It’s paramount that businesses can invoice customers as quickly as possible.
It doesn’t matter whether workers are using a laptop, an iPad or a BlackBerry. Having the right application is the important part.
Source: ZDNet, July 2012